Contact Us - Sanitation
Get Help When You Need It
The DeKalb County Sanitation Division is here to assist you with questions, service requests, and information about your residential or commercial waste services. Whether you need support with collection schedules, special pickups, recycling, or general inquiries, our team is ready to help. Use the resources on this page to connect with the appropriate division contacts and get the assistance you need quickly and efficiently.
Primary Contact Information
Customer Care Call Center
Phone: 404-294-2900
Hours: Monday-Friday, 7:00 AM-5:30 PM
Services: All residential and commercial inquiries
Language: English
Wait Times: Typically, under 5 minutes
(can vary based on call volume)
Administrative Office
3720 Leroy Scott Drive, Decatur, GA 30032
Hours: Monday-Friday, 9:00 AM-3:00 PM
Services: In-person assistance, payments, applications
Parking: Free on-site parking available
Accessibility: ADA-compliant facility
Email Support
Residential Services
Email: sanitation@dekalbcountyga.gov
- New service requests
- Roll cart requests and repairs
- Bulky item collections
- Missed collection reports
- General service questions
- Response time: Within 3 business days
Commercial Services
Email: commercialservice@dekalbcountyga.gov
- Commercial account setup
- Dumpster service requests
- Roll-off container rentals
- Commercial recycling programs
- Account billing questions
- Response time: Within 3 business days
Public Information Requests
Email: paandrea@dekalbcountyga.gov
- Open records requests
- Media inquiries
- Public information
- Contact: Pauline A. Andrea, Ph.D., Public Relations Manager
Online Services - Digital Service Requests
Fastest way to get service:
- New residential service
- Roll cart requests
- Bulky item collection
- Roll-off container rental
- Cart repair requests
Online Payments
- Service fees and assessments
- Special collection payments
- Roll-off container rentals
- Cart upgrade fees
Alternative Contact Methods
USPS Mail
DeKalb County Sanitation Division
Location: 3720 Leroy Scott Drive, Decatur, GA 30032
What to mail: Instructions
- Completed applications
- Payment checks/money orders
- Service requests with documentation
- Processing time: 5-7 business days
Secure Drop Box
DeKalb County Sanitation Division
Location: 3720 Leroy Scott Drive, Decatur, GA 30032
Access: 24 hours, 7 days a week
- Payments (check/money order only)
- Completed forms and applications
- Use provided envelopes
- Drop box instructions
Service-Specific Contacts
Missed Collections
Report within 24 hours of scheduled collection:
- Phone: 404-294-2900
- Email: sanitation@dekalbcountyga.gov
- Information needed: Address, collection type, collection day
Commercial Services
Dedicated Commercial Team:
- Phone: 404-294-2900
- Email: commercialservice@dekalbcountyga.gov
- Services: Dumpsters, compactors, roll-offs, recycling, special collection
- Account management and billing
Disability Services
Special Collection Services:
- Phone: 404-294-2900
- Email: CBanks@dekalbcountyga.gov
- Contact: Customer care representative
- Services: Service for disabled residents accommodation requests
Animal Services
Dead Animal Collection:
- Phone: 404-294-2900
- Email: sanitation@dekalbcountyga.gov
- Services: Roadkill removal, pet disposal information
- Response: Within 48 hours
Emergency & After-Hours
Weather-Related Service Delays
Check for updates:
- Phone Message: 404-294-2900
- Social Media: @DKalbSanitation on X
Emergency Situations
For immediate health/safety concerns:
- Call 9-1-1 for true emergencies
- Environmental emergencies: Contact Georgia EPD
- Spill cleanup: Professional services required
Facility Locations
Seminole Road Landfill
Location: 4203 Clevemont Road, Ellenwood, GA 30294
Phone: 404-687-4040
Hours: Monday-Friday 8:00 AM-5:00 PM, Saturday 8:00 AM-4:00 PM
Services: Resident disposal, electronics recycling
Transfer Stations
Central Transfer Station
Location: 3720 Leroy Scott Drive, Decatur, GA 30032
Phone: 404-294-2172
Hours: Monday-Friday, 7:00 AM-5:00 PM
North Transfer Station
Location: 4600 Buford Highway, Chamblee, GA 30341
Phone: 404-687-4079
Hours: Monday-Friday 7:00 AM-5:00 PM, Saturday 7:00 AM-12:30 PM
East Transfer Station (Temporarily Closed)
Location: 1750 Rogers Lake Road, Lithonia, GA 30058
Animal Crematory
Location: 810 Camp Road, Decatur, GA 30032
Phone: 404-294-2009
Hours: Monday-Friday, 7:00 AM-3:30 PM
Service Hours & Closures
Regular Hours:
- Customer Service: Monday-Friday, 7:00 AM-5:30 PM
- Administrative Office: Monday-Friday, 9:00 AM-3:00 PM
- Field Operations: Monday-Friday, 7:00 AM-sundown
Holiday Closures:
County-observed holidays may affect:
- Office hours and phone support
- Collection schedules
- Facility operations
- View current holiday schedule
Weather Policy
Service may be suspended during:
- Ice storms and severe weather
- Dangerous road conditions
- Emergency declarations
- Service resumes next business day when safe
Feedback & Complaints
Customer Feedback
We value your input on our services:
- Phone: 404-294-2900
- Email: sanitation@dekalbcountyga.gov
- In-person: Administrative office
- Online: Google reviews
Formal Complaints
Escalation process:
- Contact Customer Care: 404-294-2900
- Speak with supervisor if needed
- Email: sanitation@dekalbcountyga.gov
- Request written response if desired
Language Services
Multilingual Support:
- English: Full support available
- Other languages: Spanish
- Documents: Some forms available in Spanish
Most Common Calls
- New Service: 404-294-2900
- Missed Collection: 404-294-2900
- Cart Problems: 404-294-2900
- Special Collection: 404-294-2900
- Billing Questions: 404-294-2900
Best Times to Call:
- Least Busy: Tuesday-Thursday, 10:00 AM-2:00 PM
- Busiest: Monday mornings, Friday afternoons
- Avoid: Day after holidays, severe weather days
Service Area Coverage
We serve residents in:
- Unincorporated DeKalb County
- Brookhaven
- Decatur
- Dunwoody
- Lithonia
- Pine Lake
- Stonecrest
- Stone Mountain
- Tucker
Not sure if you're in our service area?
Call 404-294-2900 with your address for verification.
Our dedicated Customer Care team is here to help with all your sanitation needs. We strive to provide excellent service and look forward to serving you.