Innovation & Technology
The Department of Innovation & Technology (DoIT) provides enterprise leadership and technical expertise to drive the adoption of modern information technologies, improving government performance and fostering innovation. The Department establishes technology architecture and governs the implementation, management, and security of the County’s systems, applications, communications, and information assets.
Leadership
Scott Shelton, Interim Chief Information Officer
Scott Shelton was appointed Interim Chief Information Officer for DeKalb County’s Department of Innovation & Technology (DoIT) in August 2025. He stepped into the role during a period of sustained modernization and increasing demand for digital services, bringing strategic leadership and operational focus to the County’s technology vision.
Shelton has more than 24 years of experience in information technology, including 16 years serving DeKalb County. He has recently led transformative initiatives modernizing Human Resources, Payroll, Benefits, and Pension Administration, strengthening enterprise platforms that support the County’s workforce. Throughout his tenure at DeKalb, he has also driven innovation and digital enablement across G.I.S., Risk Management, Purchasing, Finance, Budget, Property Appraisal & Assessment, the Tax Commissioner, Fire & Rescue Services, Planning & Sustainability, Beautification, Code Compliance, and the Citizen Help Center, elevating service delivery across departments.
The Department of Innovation & Technology is responsible for the planning, design, implementation, and support of enterprise information technology and communications systems across DeKalb County. This includes enterprise applications, cybersecurity, data management, cloud services, network infrastructure, service desk operations, telecommunications, and technology governance that enable departments to deliver essential public services.
As Interim CIO, Shelton oversees the County’s technology operations, supporting more than 40 departments. His work focuses on balancing operational stability with innovation, ensuring core systems remain secure and reliable while advancing digital solutions that improve transparency, coordination, and service delivery across the organization.
Shelton is a Certified Government Chief Information Officer (CGCIO) and holds a Bachelor of Science in Management Information Systems from Florida State University. He is currently pursuing his MBA at Kennesaw State University.
Department Mission
The Department of Innovation and Technology (DoIT) is committed to delivering exceptional, secure, and forward-thinking technology solutions that empower DeKalb County’s citizens, business community, and workforce. We strive to provide seamless access to innovative tools, responsive services, and data-driven systems that enhance operational efficiency, promote transparency, and support effective decision-making across the County. Through collaboration, continuous improvement, and a customer-focused approach, we enable a smarter, more connected DeKalb.
Department Goals
- Deliver Exceptional Customer Service: Provide secure, reliable, and user-centered technology services that enable departments and residents to operate efficiently. Ensure timely, responsive support that strengthens trust and enhances service delivery across the County.
- Protect County Information and Systems: Safeguard County data and technology assets through strong cybersecurity practices, proactive risk management, and resilient system design. Maintain confidentiality, integrity, and availability of information while upholding privacy and compliance standards.
- Advance Innovation and Digital Transformation: Evaluate, adopt, and implement proven and emerging technologies that modernize operations and improve service outcomes. Promote continuous improvement and agile approaches that support long-term success.
- Ensure Reliable and Efficient Infrastructure: Maintain a stable, secure, and high-performing technology environment that supports current operations and future growth. Provide scalable infrastructure and secure connectivity that serve as the backbone of County services.
- Enhance Collaboration and Partnership: Partner with County leadership and departments to align technology initiatives with strategic priorities. Foster collaboration and shared accountability to ensure technology investments deliver measurable value.
What We Do
- 24/7 System Monitoring - Keeping critical systems online
- Cybersecurity Protection - Safeguarding county data and systems
- Help Desk Support - Solving technical issues quickly
- Digital Services - Making county services accessible online
- Infrastructure Management - Maintaining networks and servers
Our Divisions
Business Solutions
- Enterprise Resource Planning
- Applications Development
- Change Management
- Web/ Digital Services
- System Integration
Infrastructure & Support
- Server/Cloud Infrastructure (Microsoft 365)
- Network Infrastructure
- Data Centers
- Database Administration
- IT Help Desk
- Hardware Support
Strategic Planning
- Project Management Office
- Business Relationship Management
- Technology Procurement
- Contracts Management
- Fiscal Management
Cybersecurity
- Threat Monitoring & Incident Response
- Risk Management & Assessment
- Security Governance & Policy
- Identity, Access & Data Protection
- Security Awareness & Training
Recognition & Awards
#7 Digital County in America (2025)
DeKalb County ranks 7th nationwide among mid-sized counties for digital innovation and service delivery. This marks our 9th consecutive year in the top 10.
Recognized for:
- Data transparency initiatives
- Digital service delivery
- Modern infrastructure
- Cybersecurity excellence
- Cloud migration success
Source: Center for Digital Government & National Association of Counties
Contact Information
DeKalb County Department of Innovation and Technology
Phone: 404-371-2000
Email: cio@dekalbcountyga.gov
Hours of Operation
Monday - Friday: 8:00 AM – 5:00 PM