More than 48,000 DeKalb Residents without Power

10:40 a.m. update

More than 48,000 DeKalb County households are currently without power as a result of Tropical Storm Helene.

Residents are urged to adhere to the following tips to stay safe:

• Never touch any downed or low-hanging wire, including telephone or TV wires that touch a power line. 
• Never pull tree limbs off of power lines or enter areas with debris or downed trees as downed power lines may be buried in wreckage. 
• Customers should call 911 or Georgia Power at 1-888-891-0938 immediately if they see a fallen or low-hanging power line.

Georgia Power has the following tools available to stay connected and informed:

• Outage Alerts – Customers subscribed to the free Georgia Power Outage Alert service will receive personalized notifications and updates via text message. Check that your contact number is updated to receive the latest information.
• Outage & Storm Center – Available at www.GeorgiaPower.com/Storm, customers can visit this site to check their contact information is updated to receive Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can also report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.
• Outage Map – Housed within the Outage & Storm Center, Georgia Power’s interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times. 
• Georgia Power Mobile App – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go. 
• @GeorgiaPower on X (Twitter) – Follow @GeorgiaPower on X for storm tips, outage updates, customer service and more.

In case of emergency, residents should call:  

• 911 for:
  • Life-threatening emergencies
  • All downed trees and power lines
  • Localized flooding
    
• 404-294-2911 for:
  • Other non-life-threatening emergencies

• 770-270-6243 for:
  • Water outages and sewer spills

• 1-888-891-0938 for:
  • Georga Power outages 

For more information about DeKalb County’s response to Hurricane Helene, visit www.dekalbcountyga.gov/weather.