DeKalb to Release an Additional 3,500 Water Bills

DECATUR, Ga.–Today, DeKalb County CEO Michael Thurmond announced an additional 3,500 held water bills will be released during the week of Aug. 14. Earlier, Thurmond announced 5,000 held bills were being released this week.

A total of 16,500 of the 37,000 water bills that were “held” in October 2016 will have been released since the Thurmond administration’s New Day Project was initiated to address DeKalb’s water billing crisis in March 2017. 

DeKalb County has a total of 194,000 water customers.

“We have made significant progress,” CEO Thurmond said. “The development and utilization of an Independent Verification Process (IVP) has expedited our review of customer accounts, water consumption and billing data.”

With support from the DeKalb Board of Commissioners, the New Day Project was created to identify problems in the water billing process that led to inaccurate billing and meter readings, and a systemic failure of leadership, management and oversight. The ultimate goal of the New Day Project is to restore customer trust in DeKalb’s water billing system.

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